Here is what you can tell your Customers about the help and assistance they can receive directly from MNU:
Whether you have misplaced your ID card or benefit booklet, need assistance with a claim, or have a question about benefits, MNU is always ready to respond. Frequently, these and other issues can be addressed with a short visit to Client Zone. Client Zone is an online account management and resource tool that allows you to:
- Change personal information
- Renew coverage and reprint ID cards
- Obtain details about claim filing, including downloading necessary forms
- Pre-Notify for certain medical procedures and hospitalizations
- Locate providers within the PPO Network
- Study destination, weather and travel security information using our Travel Intelligence and Planning System (TIPS)
- Access health and wellness information
- View and download brochures, obtain policy information, or get quotes for other products offered by MultiNational Underwriters®
You may access Client Zone by logging in at https://zone.mnui.com/clientzone/
At times, there is simply no substitute for human intervention. MNU Client Relations team is available 24 hours a day, 7 days a week to answer your questions and may be reached at no cost through our worldwide toll-free numbers.
Here is how you can reach MNU Client Relations from anywhere in the world, 24 hours a day, 7 days a week :
- Within US, please call 800-605-2282;
- Outside US, depending on the country you are in, please dial the respective country’s toll-free number. Click here to download MNU worldwide toll-free numbers; or
- Call MNU collect from anywhere in the world at 1-317-262-2132
Immediate support is available in several languages and can be provided in many others with the assistance of a translator. If a translator is needed, the MNU Client Relations Specialist will arrange one.
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